Privacy Policy

Note: This Privacy Policy forms an integral part of the Terms of Use and other policies, disclaimers, etc. available on the Website of Floria Luxe and shall be read in conjunction.

Floria Luxe, a brand operating as an online flower and gifting service (hereinafter referred to as “Company” / “we” / “us” / “our” / “Floria Luxe”), is committed to protecting personally identifiable information including sensitive personal data (“Personal Information”) collected from you while accessing and using our website https://florialuxe.ae (referred to as the “Website”).

Floria Luxe endeavours to collect, process, and safeguard Personal Information in compliance with applicable data protection laws, including but not limited to relevant Information Technology and data privacy regulations, as amended from time to time (“Data Protection Laws”).

This Privacy Policy represents the sole and authorized statement of Floria Luxe’s practices regarding the collection, use, storage, and disclosure of Personal Information through the Website.

Consent

Please read this Privacy Policy carefully. By using our Website and providing your Personal Information, you consent to the collection, use, and disclosure of such information in accordance with this Privacy Policy. If you provide Personal Information relating to another individual, you confirm that you have the authority to do so.

If you do not agree with this Privacy Policy, please do not use the Website.

Note: This Privacy Policy may be updated from time to time without prior notice. We encourage you to review it periodically.

Scope of the Privacy Policy

This Privacy Policy explains how Floria Luxe collects, stores, uses, and protects Personal Information obtained through the Website. By accessing or using the Website, you agree to be legally bound by this Privacy Policy.

The Website may contain links to third-party websites or social media platforms over which Floria Luxe has no control. This Privacy Policy does not apply to such third-party websites, and we are not responsible for their privacy practices.

Information Collected by Floria Luxe

Floria Luxe collects Personal Information provided by you during account registration, order placement, or customer interaction, including but not limited to:

Name
Email address
Phone number
Delivery address
Date of birth (if provided)
Login credentials
Device information, preferences, time zone, and location data

We may also collect non-personal information such as browsing behaviour, device type, operating system, IP address, and website interaction through cookies, server logs, and similar technologies.

This information helps us provide a safe, efficient, customized, and seamless shopping experience.

Use and Disclosure of Collected Information

Your Personal Information is used for purposes including but not limited to:

Processing and fulfilling flower and gift orders
Managing deliveries and payments
Customer support and communication
Improving website performance and user experience
Sending promotional offers and updates (with opt-out options)
Complying with legal and regulatory obligations

In the event of a merger, acquisition, or sale of business assets, Personal Information may be transferred to the acquiring entity and governed by their privacy policy.

Communications from the Website

Floria Luxe may send you service-related notifications, order updates, promotional emails, and newsletters. You may opt out of marketing communications at any time by contacting us at sohi@florialuxe.ae.

Security of Personal Information

We implement appropriate technical and organizational security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. Data is stored on secure servers, and reasonable safeguards are maintained.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Users are advised to protect their login credentials and notify us immediately of any unauthorized access.

Sharing of Personal Information

We may share Personal Information with:

Internal team members and affiliates
Trusted delivery partners and vendors
Technology and hosting service providers
Legal or regulatory authorities when required

We do not sell, rent, or trade your Personal Information to third parties.

Access to Your Personal Information

You may request to:

Access your Personal Information
Correct inaccurate data
Withdraw consent

Requests can be made by contacting sohi@florialuxe.ae. Identity verification may be required.

Retention of Personal Information

Personal Information is retained only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Once no longer required, data is securely deleted or anonymized.

User Rights (GDPR – European Residents)

If you are located in the EU/EEA, you have rights including:

Right to access
Right to correction
Right to erasure
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, contact sohi@florialuxe.ae.

User Rights (California Residents – CCPA & CPRA)

California residents may request information about data collection, request deletion, correction, portability, or opt out of data sharing. Floria Luxe does not sell Personal Information.

Requests can be submitted via sohi@florialuxe.ae.

Cookies

We use cookies to enhance user experience, analyze website traffic, and personalize content. You may manage cookie preferences through your browser settings; however, disabling cookies may affect functionality.

Third-Party Links and Advertisements

Our Website may contain links to third-party websites or advertisements. Floria Luxe is not responsible for the privacy practices or content of those websites.

Children’s Information

Our Website is intended for users above 18 years of age. We do not knowingly collect Personal Information from children.

Amendments to the Policy

Floria Luxe reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting on the Website. Continued use of the Website indicates acceptance of the revised policy.